Customer support means a number of different things. First of all, we’re always here to answer customer questions about how our products work, or even just to to give advice on the best way to approach a problem. We’ll also track down any issues that our customers may be having in their daily use of our software. We pride ourselves in providing excellent customer support — and if we slip up, well, our customers tend to be rather vocal, so we’ll certainly hear about it and we’ll work very hard not to make the same mistakes in the future.
Customer support also includes the development and delivery of new product release. We’re always updating and enhancing our products. We usually operate on a monthly release cycle and a new release is generally available in the first week or so of each month. We prefer short regular release cycles so that the releases are manageable — with a focused set of changes that are straightforward to test and document. Sometimes, when there is nothing demanding for a particular month, or if we are working on a larger set of integrated updates, we’ll skip a month in our cycle. But, typically, there will be about 10 new releases each year.
Each release is cumulative, and most customers do not jump to each new release as it comes out. We suggest that our customers monitor each release, study the release notes, and wait until there are some especially interesting new features that apply to their operations, taking an update perhaps twice a year.
We try to make these updates relatively painless. Most updates require a database upgrade, which is handled by our administrative console utility. Most new releases and database updates are usually fairly straightforward and can be installed fairly quickly, avoiding any significant downtime. But sometimes there will be a major database change that may take longer to run.
Recent Product Releases
Below is a list of recent releases with a link to further information:
Topics of Interest
You may also be interested in our Topics of Interest page where we’ve listed several articles on various topics related to our products.