Who We Are
Syntelic designs, builds, delivers and supports computer software products for distribution operations.
Our customers typically have complex geographically dispersed distribution operations. They may be focused on the transportation of goods among a network of locations, oftentimes operating their own private fleet of vehicles. Or they may be responsible for warehousing an inventory of products either for their own business or for their customers’ businesses.
The purpose of Syntelic’s software products is to improve the productivity of these distribution operations by reducing expenses and improving the level of service provided.
What perhaps makes us different is our focus. We are very operations oriented — we are always asking about the day-to-day operations, about the workflow, about all of the small steps that must be added together to get the right cases out the door and delivered accurately and on-time. So we’re very focused on the whole outbound flow — from the point where the orders are known, to the point where each order is successfully delivered.
We look for opportunities to build new tools, or expand our existing ones, to make that outbound process flow more efficiently. That doesn’t mean that we don’t care about what happens before the outbound process — say, like receiving or replenishment or similar functions — the proper execution of these functions can have a direct impact on outbound process. But you won’t see us building an accounting system, or a payroll system, or even an order processing system — we just build tools that support the efficient flow of products out the door into the end customers’ hands.
We believe that our strengths primarily arise from two attributes: our analytical abilities and our responsiveness to customer requirements. We also tend to focus on core markets so that the delivered functionality is not obscured, watered down or made more complex by superfluous capabilities applicable to other industries or requirements.
Founded in 1996, Syntelic is in its 20th year of operation. In our first few years of business, we developed early versions of our Load Planning and Transportation Analytics products for our three first customers. At that time, the software was somewhat custom-built for each customer.
After those few start-up years, we generalized our software as a uniform packaged product used by all of our customers and began expanding our functionality and our customer base.
Syntelic’s customers are major corporations primarily operating in the United States, with some operations in other portions of North and South America. Today, Syntelic’s software is used in operations managing over 15,000 vehicles and more than 400 warehouses.